❓ Frequently Asked Questions
Q1. Can I have a sample order for Die casting products?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable, and we offer free samples for quality verification.
Q2. What is the typical lead time for production?
Samples typically take 3-5 days. For mass production, the lead time is generally 1-2 weeks depending on the specific order quantity.
Q3. Is there a Minimum Order Quantity (MOQ)?
We maintain a low MOQ. Even 1 piece for sample checking is available to help our customers start their projects.
Q4. How do you ship the goods and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT, which typically takes 3-5 days. Airline and sea shipping options are also available for bulk orders.
Q5. Do you provide a guarantee for your products?
Yes, we offer a comprehensive warranty ranging from 2 to 5 years for our products, backed by our strict quality control system.
Q6. How do you handle faulty or defective products?
Our defective rate is controlled under 0.2%. During the guarantee period, we will replace small quantities with new orders or discuss repair solutions for batch issues.
Penelope Light
